This past year, Confirm went from a strong idea to a platform protecting member calls every day. We are proud of what shipped — and even more energized by what is next.
What we shipped
- Voice biometrics powered by Pindrop, including real-time deepfake and liveness detection.
- One-Time Passcode verification with configurable minimum verification levels.
- High-risk and voice-mismatch validation rules to automate escalation.
- Audit-ready logging of every verification method and outcome.
What our partners told us
The clearest feedback was that security only sticks when it does not slow the call down. The institutions that adopted Confirm did not trade speed for safety — verifying a caller by voice in the background is faster than walking through security questions ever was.
Where we are headed in 2026
We are continuing to deepen detection, expand the rules you can automate, and make rollout even faster for institutions under $3 billion. The throughline is the same one we started with: world-class caller verification, sized and priced for the institutions that need it most.
Make 2026 the year your call center gets more secure and more efficient at the same time. Tell us about your institution and we will map the path.
See Confirm running in your core.
Tell us about your institution and we’ll get back to you within 24 hours.