Confirm Launches the Research Center: A Smarter Way to Investigate Call-Based Fraud
Confirm is excited to introduce the new Research Center feature. This tool gives IT teams and call center leaders at financial institutions the power to investigate risky calls with clarity, speed, and confidence. As fraud threats targeting the voice channel grow more sophisticated, financial institutions need better ways to connect the dots and act decisively. Research Center was built with that in mind.
Why This Matters
Call-based fraud is evolving. Attackers are using social engineering tactics to trick customer service agents into granting access, resetting credentials, or leaking sensitive data. FFIEC guidance highlights the importance of monitoring call center activity and applying layered authentication controls to detect and stop these threats before damage is done.
The Research Center gives your team visibility into what’s happening on the phones, helping you take quick action on emerging threats.
What You Can Do with Research Center
1. Instantly flag high-risk calls
Calls marked with a red indicator are automatically flagged for review. This puts your fraud team’s attention where it’s needed most.
2. See all calls from the same number
Uncover patterns and link related fraud attempts by viewing every call connected to a phone number.
3. Dig into detailed call data
Get intelligence from Pindrop including carrier, location, device type, spoofing status, and behavioral indicators.
4. Take action on cases
Mark the call as fraudulent or a false positive. An upcoming update will allow you to add numbers to a block list.
5. Centralize your investigations
Give IT, fraud, and call center management one place to track, analyze, and manage risky call activity.
Built for Today’s Threat Landscape
Confirm’s Research Center supports the kind of layered defense that regulators and industry leaders are calling for. It helps your team recognize threats faster, reduce false positives, and strengthen your fraud response playbooks with real-world data.
Financial institutions using this feature can expect better collaboration between fraud, IT, and operations, all while gaining a clearer picture of the types of attacks they’re facing.
Coming Soon
The next release will include the ability to add phone numbers and voice profiles to a block list. This will help automate fraud prevention and reduce repeat attacks.
Want to see it in action?
Contact Confirm to schedule a demo and explore how the Research Center fits into your fraud prevention strategy.
In the rapidly evolving world of credit unions and banking, staying ahead with robust authentication strategies is not just an option; it’s a necessity. Confirm is here to guide you through this journey, offering innovative solutions tailored to meet your specific authentication goals. Whether you’re looking to enhance security, streamline processes, or improve customer satisfaction, our cutting-edge technology is designed with your needs in mind. Interested in seeing how Confirm can transform your authentication approach? Reach out to our sales team for a personalized demo and take the first step towards a more secure and efficient future in the banking and credit union industries.